Terms of Service

• “ClariCV”, “we”, “us”, “our” — the ClariCV platform. ClariCV is an independently operated platform. For all legal and privacy enquiries: admin@claricv.com. Accessible at claricv.com.
• “User”, “you”, “your” — any individual accessing or using the Service.
• “Service” — all features provided through ClariCV, including CV building, ATS scoring, AI rewriting, JD matching, templates, and application tracking.
• “Content” — any CV, resume, document, personal information, or data you submit.
• “AI Output” — any text, suggestion, rewrite, score, analysis, or recommendation generated by ClariCV's automated systems, including outputs generated via Third-Party AI Providers.
• “Third-Party AI Providers” — external AI service providers whose large language models ClariCV uses to process your Content. Providers fall into these categories: (a) AI language model API providers; (b) AI model routing and aggregation services; and (c) other automated processing services used to generate AI Output. Specific provider names are available on written request — see §5.
• “Free Tier” — the no-cost plan providing limited access to ClariCV features.
• “Pro Tier” — the paid subscription plan providing full access to ClariCV features.

You may use ClariCV only if you are: (a) at least 18 years of age; (b) legally capable of entering a binding agreement; and (c) the lawful owner of, or have explicit permission to submit, all Content you provide.

ClariCV provides an AI-assisted CV building, analysis, and refinement platform. ClariCV is a software tool only — not a recruiter, employment agency, career counsellor, legal advisor, or human resources representative.

You acknowledge and agree that:

• It is your responsibility to read, check, and verify all AI Output before submitting it to any employer, recruiter, or job platform;
• ATS scores are estimates only — they do not represent the actual behaviour of any real applicant tracking system;
• You must not submit any AI-generated CV to an employer without first confirming that every statement is accurate and representative of your actual qualifications.

ClariCV accepts responsibility for:

• Demonstrable systematic failures in AI Output caused by a fault in our platform where reported by the user within 30 days of the AI Output being generated;
• AI rewrites that materially alter or remove factual content from your original submission in ways that are objectively verifiable as departures from your source text.

You acknowledge and agree that:

• Your Content is transmitted to Third-Party AI Providers when you use AI features on ClariCV;
• Each Third-Party AI Provider operates under its own independent privacy policy and data handling practices;
• ClariCV will only transmit your data to a provider where a lawful EU/EEA data transfer mechanism is confirmed to be in place;
• ClariCV maintains an internal provider register, updated within 14 days of any provider addition or removal. Where provider information is available in your account history, you can access it directly. For requests within the 90-day provider log window, email admin@claricv.com with the approximate date and feature used — we will identify the provider where the request can be matched to our metadata logs;
• If you object to processing by a specific provider, contact admin@claricv.com and we will advise whether an alternative path is available.

ClariCV makes no guarantee — express or implied — that use of our platform will result in any employment outcome, career advancement, interview invitation, job offer, or any other professional benefit.

• Employment decisions are made exclusively by employers and recruiters based on factors entirely beyond ClariCV's control;
• ClariCV is not responsible for any failure to obtain employment or any adverse career outcome arising from use of our Service;
• You assume full responsibility for all decisions made based on ClariCV's outputs.

ClariCV provides its Service on a best-efforts basis and does not guarantee uninterrupted access, error-free operation, or permanent retention of your data.

• You are responsible for maintaining independent backups of any Content you upload or AI Output you receive;
• Data stored via third-party infrastructure (Supabase and Vercel) is subject to those providers' availability and data retention practices;
• Free-Tier data retention is limited — see Privacy Policy §7 for specific retention periods.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY OF AI OUTPUTS.

In EU/EEA jurisdictions, statutory consumer protection rights apply regardless of this disclaimer and are not affected by it.

To the fullest extent permitted by applicable law, ClariCV and its operators shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of income, wages, or employment opportunity arising from non-negligent service delivery;
• Harm to professional reputation arising from your submission of unverified AI Output;
• Any third-party actions taken in response to a CV you submitted after it was verified by you;
• Independent acts or omissions of Third-Party AI Providers that are outside ClariCV's reasonable control, except where ClariCV's own breach of these Terms, negligence, or failure to implement appropriate safeguards contributed to the harm.

ClariCV's total aggregate liability for verifiable direct damages caused by ClariCV's demonstrable fault shall not exceed:

• The total amount paid to ClariCV in the 12 months preceding the event giving rise to the claim; or
• USD $50.00, whichever is greater.

11.1 Your Responsibilities

• Review and verify all AI Output before submitting to any employer or platform;
• Ensure your CV content is truthful, accurate, and not misleading;
• Maintain independent backups of all Content you upload;
• Comply with all applicable laws and the terms of Third-Party AI Providers.

11.2 Prohibited Conduct

• Submitting false, misleading, or fraudulent CV content;
• Uploading malware, harmful code, or malicious files;
• Attempting to reverse-engineer, scrape, or exploit ClariCV's AI systems;
• Using the platform on behalf of another person without their explicit written consent;
• Using AI Output to create deliberately deceptive professional profiles or credentials.

12.1 Your Content & AI Output

You retain full ownership of the Content you submit to ClariCV. To the extent permitted by applicable law, you also own the AI Output generated for you from your Content. ClariCV does not claim ownership of your CV, uploaded documents, or AI-generated refinements delivered to you.

12.2 Our Platform

ClariCV retains all rights to its platform, software, algorithms, ATS scoring logic, templates, trademarks, and brand assets.

12.3 Limited Licence

You grant ClariCV a limited, non-exclusive, revocable licence to process your Content solely for the purpose of delivering the Service. We do not sell your CV data to recruiters or third parties for commercial purposes beyond service delivery.

13.1 Standard Termination Process

For conduct that violates these Terms, ClariCV will:

• Provide 14 days' written notice to your registered email address before suspending or terminating your account, stating the reason;
• Allow you 14 days from notice to export your Content via account settings or by emailing admin@claricv.com;
• Allow you 7 days from notice to contest the termination decision by emailing admin@claricv.com with your response.

13.2 Immediate Termination

ClariCV may terminate your account immediately, without advance notice, only where you have:

• Uploaded malware, harmful code, or malicious content to the platform;
• Attempted to gain unauthorised access to ClariCV's systems or another user's data;
• Used ClariCV for purposes that are illegal under applicable law;
• Provided materially false information at account registration that poses a risk to the platform or other users.

In the event of immediate termination, you may request a 7-day data export window within 30 days of termination by emailing admin@claricv.com, which ClariCV will grant unless the nature of the violation makes this inappropriate.

13.3 Termination by You

You may delete your account at any time via your account settings. Data deletion requests will be processed within 30 days, subject to the limitations in Privacy Policy §7 and §8.

We may modify, suspend, discontinue, or alter any aspect of the Service, subject to the following notice requirements:

• Material changes to features or AI provider categories: 14 days' advance notice via in-app notice or email;
• Changes to data handling practices, data retention periods, or Third-Party AI Providers used: 30 days' advance notice, with the right to object by contacting admin@claricv.com;
• Changes to pricing for Pro subscribers: 30 days' advance notice, with the right to cancel before the new pricing takes effect;
• Non-material changes (bug fixes, UI adjustments, security patches): no advance notice required.

If you purchase a Pro Tier subscription:

• Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date;
• You can cancel at any time from your account settings or by emailing admin@claricv.com;
• Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period, unless required by applicable law or expressly stated at checkout;
• If ClariCV increases the Pro Tier price, you will receive 30 days' advance notice and may cancel before the new price takes effect at no penalty;
• If ClariCV discontinues the Pro Tier, active subscribers will receive 30 days' notice and a pro-rated refund for any unused paid period.

You agree to indemnify and hold harmless ClariCV, its operators, affiliates, employees, and agents from claims, liabilities, damages, losses, costs, and expenses arising directly out of:

• Your deliberate submission of fraudulent, fabricated, or knowingly false CV content that you personally created or approved;
• Your violation of these Terms involving wilful misconduct;
• Any misrepresentation in a CV that you reviewed, verified, and personally approved as accurate before submission.

Indemnification does NOT apply to:

• Claims arising from inaccuracies, hallucinations, or distortions introduced by ClariCV's own AI system, except where you had a reasonable opportunity to review the output and failed to do so;
• Claims arising from ClariCV's own negligence, system failures, or breach of these Terms;
• Any claim where ClariCV's own conduct materially contributed to the harm alleged.

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. For EU/EEA users, mandatory consumer protection laws of your country of residence apply in addition to Malaysian law and prevail to the extent of any inconsistency.

16.2 Dispute Resolution

• Step 1 — Good-faith negotiation: the parties will attempt to resolve any dispute through good-faith negotiation within 30 days of written notice;
• Step 2 — Mediation: if negotiation fails, either party may refer the dispute to mediation under mutually agreed mediation rules. Costs are shared equally unless otherwise agreed;
• Step 3 — Courts:if mediation fails or is declined, disputes shall be submitted to the courts of competent jurisdiction in Penang, Malaysia, or such other court as has mandatory jurisdiction, including courts in the EU/EEA user's country of residence for consumer matters.

16.3 Class Actions

To the maximum extent permitted by applicable law, you waive any right to bring a class action against ClariCV. This waiver does not apply to EU/EEA users exercising collective redress rights under GDPR or national consumer protection law, or where applicable mandatory law prohibits such a waiver.

16.4 Supervisory Authority Complaints

Nothing in these Terms limits your right to lodge a complaint with your relevant data protection supervisory authority. EU/EEA users may contact their national supervisory authority — such as CNIL (France), BfDI (Germany), or the relevant authority in their country of residence. UK users may contact the ICO (ico.org.uk). Malaysian users may contact the relevant authority under Malaysia's Personal Data Protection Act.

• Platform: claricv.com
• Legal and privacy enquiries: admin@claricv.com

We aim to respond within 10 business days.